Help centre

Market hours, valid quote information and other execution conditions must also be satisfied. Check the order status and quote timestamp. Contact support with the order reference if you need help.

Choose Japanese stocks in the trading platform, then check the stock details and order screen for the conditions that apply to that stock.

No. U.S. market trading days and hours apply. Check the difference between New York and your local time, including daylight saving time and holidays.

U.S. stock orders are denominated in USD. Check your available USD balance and follow the platform instructions to prepare the appropriate funds.

No. A strategy created at or after the market opens runs on the next valid trading day and ends automatically after that day's close.

No. Remaining cash is released, while unsold stocks remain held. Users also cannot pause or end a strategy early once it has been created.

Yes, for an eligible automatic-payment order with an unpaid balance, available funds in the same currency remain subject to continued payment processing. Check the outstanding amount and deadline before adding funds.

Existing orders can be included if they are within the payment window and meet the applicable conditions. It does not necessarily apply to every order; check the payment method in your order details.

Application acceptance and position creation are separate stages. Check the subscription order status first. Once the position is completed, review it in the appropriate holdings and history screens.

A reference price is not a guaranteed sale price. Availability and the actual sale price depend on the offering's conditions and the circumstances at the time of sale.

No. For a new-rule subscription made during the term, returns start from the next return date after confirmation at the applicable close. Pre-entry returns do not accrue to that order.

The curve covers the fund's full published period. An order's result also depends on its actual entry date, eligible period, principal, product fees and applicable rules, so its return can differ.

Check the email address and your spam folder. Follow the registration screen's instructions for resending the code. Contact support if the issue continues.

Check your identity verification status, available funds and each product's conditions. Registration alone does not mean every trading service is available to you.

No. Do not include passwords or verification codes in emails. To explain an issue, use the error message or a screenshot with personal information removed.